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Every service call involves the PS&C Corporate Service Department. Our customers are never left "on their own" with a service contractor. If a problem has not been solved in a specified period of time (usually 4 hours), our escalation policy automatically refers it to the next highest level of support. This policy assures that Power Systems & Controls will provide the expertise required to make progress quickly and get the power conditioning product back on line as soon as possible.
SERVICE
World Class Commitment
Power Systems and Controls considers service a top priority because the teamwork with our customer's operations are critical and depend upon reliable clean electrical power. When should you measure our commitment? When the unexpected occurs!! Our commitment is to provide the fastest possible response time by a factory trained engineer or technician. The key advantage to our success is our 24 help line, you will always reach a field service technician, no a call service. PS&C pledges to continue to deploy our personnel - at whatever level is required - until your problem is solved.
Immediate Response
PS&C provides technical support through our service hot line 7 days a week, 24 hours a day. We guarantee that you will reach one of our engineers or a trained technician when you call. If the problem can not be handled directly over the phone, we will either dispatch a contract service representative in your area or send someone directly from our technical support center in Richmond, Virginia USA.
You are never alone
Custom tailored to your needs
While other manufacturers may sew you up with an expensive maintenance contract, PS&C takes a more flexible approach. Several different service plans are available, including both preventative and full service maintenance contracts. If you prefer, we can arrange for and provide factory training to a third party in your immediate area. Another option is to let PS&C bring your own personnel to our factory for training in UPS service. PS&C offers you a choice of warranties against defects in design, material and workmanship. One warranty stays in effect for the 12 month period after equipment startup or you can choose coverage over the first 18 months from the date of shipment. A five-year warranty is also available. Initial startup and adjustments must be performed by PS&C. No matter which option you choose, PS&C will stand behind our system, ready to provide further professional assistance whenever necessary.